Your Privacy Matters at 57bet
This Privacy Policy explains exactly what personal information 57bet collects from players in Bangladesh, how that information is used, who it may be shared with, and the rights you hold over your own data. We are committed to handling your information with the highest standards of transparency and security.
Our Privacy Commitments
57bet operates on a foundation of data transparency and player trust. The following principles guide every data-handling decision we make — from the moment you register an account to the day you request its closure.
Minimal Data Collection
57bet collects only the personal information that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data speculatively or for purposes beyond those disclosed in this policy.
End-to-End Encryption
All data transmitted between your device and the 57bet platform is protected by industry-standard SSL/TLS encryption. Sensitive data such as payment credentials and identity documents is stored using AES-256 encryption at rest.
No Unauthorised Sale of Data
57bet does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstance. Your data is used solely for the purposes of operating your account and improving platform services.
Transparent Cookie Use
57bet uses cookies and similar tracking technologies only for functional, analytical, and security purposes. We do not deploy third-party advertising trackers or retargeting pixels that follow you across unrelated websites.
Player Control Over Data
You have the right to access, correct, export, and request deletion of your personal data at any time. These rights are exercisable directly by contacting the 57bet support team, subject to the retention obligations described in this policy.
Defined Retention Periods
57bet does not hold your personal data indefinitely. Retention periods are defined by the purpose for which the data was collected and by applicable legal obligations. Data that is no longer required is securely deleted or anonymised.
1. Information We Collect
When you interact with 57bet — whether by registering an account, making a deposit, placing a wager, or contacting support — we collect certain categories of personal information. The specific information collected depends on the nature of your interaction with the platform.
1.1 Registration and Identity Data
When you create a 57bet account, we collect the following information to establish and verify your identity:
- Full legal name as it appears on a government-issued identity document.
- Date of birth, collected for mandatory age verification (18+ requirement).
- Residential address, including district, division, and postal code within Bangladesh.
- Mobile phone number registered in your name, used for account communication and two-factor authentication.
- Email address, used for account notifications, promotional communications (where consented), and support correspondence.
- Login credentials — your username and a hashed (never plain-text) version of your password.
1.2 Identity Verification (KYC) Documents
To comply with anti-money-laundering and responsible gaming obligations, 57bet may request copies of the following documents as part of the KYC verification process:
- National Identity Card (NID), passport, or driving licence.
- Proof of residential address such as a utility bill, bank statement, or mobile operator statement dated within the past three months.
- Proof of payment method ownership — for example, a screenshot of your registered bKash, Nagad, or Rocket account showing your name and linked phone number.
KYC documents are retained only for as long as required by applicable regulations and are deleted thereafter in accordance with the retention schedule described in Section 6.
1.3 Financial and Transaction Data
57bet records all financial transactions conducted through your account, including:
- Deposit amounts, dates, timestamps (BST, UTC+6), and payment method identifiers.
- Withdrawal requests, approved amounts, processing timelines, and destination payment method details.
- Bonus credits applied, wagering progress, and bonus expiry events.
- Bet histories: wager amounts, odds, markets, event outcomes, and net profit or loss per session.
57bet does not store full card numbers or mobile banking PINs. Payment method identifiers are stored as masked references only (e.g., the last four digits of a Visa card or the last four digits of a bKash-linked mobile number).
1.4 Technical and Device Data
When you access the 57bet platform, our servers automatically log certain technical information, including:
- IP address and approximate geographic location (city and country level).
- Device type, operating system, and browser type and version.
- Session start and end times, pages visited, and features interacted with.
- Referral URL if you arrived at 57bet from another web address.
- Error logs and crash reports generated during your session.
1.5 Communications Data
When you contact the 57bet support team via live chat, email, or any other channel, we retain records of those communications — including the content of messages, timestamps, and any resolution actions taken — for quality assurance, dispute resolution, and regulatory compliance purposes.
2. How We Use Your Data
57bet processes the personal information it collects only for lawful, specified, and transparent purposes. The following table summarises the primary purposes for which your data is used, the legal basis for that processing, and the categories of data involved.
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Contractual necessity | Registration data, login credentials |
| Age and identity verification (KYC) | Legal obligation | Identity documents, date of birth, address |
| Payment processing (deposits and withdrawals) | Contractual necessity | Financial data, payment method identifiers |
| Fraud prevention and security monitoring | Legitimate interest | Technical data, transaction data, IP address |
| Responsible gaming monitoring | Legal obligation / legitimate interest | Betting history, session data, deposit patterns |
| Customer support and dispute resolution | Contractual necessity | Communications data, account data |
| Platform analytics and improvement | Legitimate interest | Technical data, session data (anonymised where possible) |
| Promotional communications (with consent) | Consent | Email address, mobile number, betting preferences |
| Legal and regulatory compliance | Legal obligation | All categories as required by applicable law |
2.1 Promotional Communications
If you have consented to receive marketing communications at the time of registration or through your account preferences, 57bet may send you notifications about promotions, bonuses, seasonal offers (for example, BPL season promotions, Eid bonus events, or Pohela Boishakh specials), and new game launches. You may withdraw your consent to marketing communications at any time by updating your account preferences or by contacting the support team. Withdrawal of marketing consent does not affect your ability to use the platform or your account.
2.2 Automated Decision-Making
57bet uses automated systems to flag accounts for fraud review, detect unusual betting patterns, and identify potential responsible gaming concerns. Where an automated system generates a negative outcome for a player — for example, an account restriction — the player has the right to request a human review of that decision by contacting the 57bet support team.
3. Data Sharing & Third Parties
57bet does not sell, rent, or otherwise commercially transfer your personal data to third parties. However, in order to provide the full range of platform services, certain data may be shared with carefully selected service providers and partners under strict contractual obligations.
Payment Service Providers
To process deposits and withdrawals, 57bet shares the minimum necessary payment data with authorised payment service providers including bKash, Nagad, Rocket, Upay, and Visa/Mastercard acquiring banks. These providers are contractually bound to use your data solely for the purposes of executing the requested transaction.
Game Content Providers
Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive an anonymised player session token to facilitate game play. These providers do not receive your name, address, payment details, or any other personally identifiable information unless required for dispute resolution.
Analytics Partners
57bet uses privacy-respecting analytics tools to understand platform usage patterns and improve the player experience. Analytics data is aggregated or pseudonymised before processing and is not used to build individual marketing profiles.
Legal and Regulatory Disclosures
57bet may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal obligation, court order, or to protect the rights and safety of 57bet, its players, or the public. Such disclosures are made on a case-by-case basis and only to the extent required by law.
4. Cookies & Tracking Technologies
57bet uses cookies and similar browser-based technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised usage statistics that help us improve the player experience.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to retain certain information between sessions. Cookies cannot execute code, carry viruses, or access any files stored on your device beyond the data they themselves contain.
4.2 Types of Cookies Used by 57bet
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to function. Maintains your logged-in session, remembers your account preferences, and enables secure page transitions. | Session / up to 24 hours |
| Functional | Remembers your display preferences (odds format, language), game settings, and responsible gaming limits set within your account. | Up to 12 months |
| Analytical | Collects anonymised data about how players navigate the platform, which game categories are most visited, and where errors occur. Used to improve platform performance and UX. | Up to 24 months |
| Security | Detects suspicious login attempts, unusual device switches, and potential fraud signals by comparing device fingerprints across sessions. | Up to 6 months |
4.3 Managing Your Cookie Preferences
You may configure your browser to block or delete cookies at any time. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide granular cookie controls in their settings menus. Please be aware that disabling strictly necessary cookies will prevent you from logging into your 57bet account and may cause certain platform features to malfunction.
57bet does not use third-party advertising cookies, social media tracking pixels, or retargeting technologies. The cookies deployed on 57bet are first-party or originate from trusted operational service providers bound by the data processing agreements described in Section 3.
5. Data Security Measures
The security of your personal data is a standing operational priority at 57bet. We maintain a layered security architecture that covers data in transit, data at rest, access controls, and incident response procedures.
SSL/TLS Encryption
All data in transit between your browser and 57bet servers is encrypted using TLS 1.2 or higher, preventing interception by third parties.
Encrypted Storage
Sensitive data at rest — including KYC documents and payment identifiers — is stored using AES-256 encryption in access-controlled environments.
Access Controls
Access to player data within 57bet's internal systems is restricted to authorised personnel on a strict need-to-know basis. All access events are logged and audited.
Breach Notification
In the event of a data breach that poses a risk to player rights, 57bet will notify affected players via registered email within 72 hours of becoming aware of the incident.
6. Data Retention Policy
57bet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies to the main categories of personal data processed by 57bet.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of active account + 5 years post-closure | Legal / anti-money-laundering obligation |
| KYC identity documents | 5 years from date of last transaction | Legal / financial regulation |
| Transaction and betting history | 7 years from transaction date | Financial records obligation |
| Support communications | 3 years from last interaction | Dispute resolution / legitimate interest |
| Technical and session logs | 12 months | Security / fraud prevention |
| Marketing preferences and consent records | Until consent is withdrawn, then deleted within 30 days | Consent-based processing |
| Self-exclusion records | Permanent record retained even after account closure | Responsible gaming obligation |
Once a retention period has elapsed, personal data is either securely deleted from all 57bet systems or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes without being subject to this retention schedule.
7. Your Privacy Rights
As a 57bet player, you hold a set of rights over the personal data we hold about you. These rights can be exercised at any time by contacting the 57bet support team via live chat or by emailing [email protected]. 57bet will respond to all valid data rights requests within 30 calendar days of receipt.
Right of Access
You have the right to request a copy of all personal data that 57bet holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared. Access requests are fulfilled within 30 days and provided in a readable electronic format.
Right to Rectification
If any personal data held by 57bet is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (email address, phone number, communication preferences) directly through your account settings at any time.
Right to Erasure
You may request that 57bet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Erasure requests are subject to the mandatory retention obligations described in Section 6 — data that must be retained by law cannot be deleted before the applicable retention period has elapsed.
Right to Restriction of Processing
In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that 57bet restrict the processing of your personal data. During a restriction period, 57bet will retain the data but will not actively process it for any purpose beyond storage.
Right to Data Portability
Where your data has been provided to 57bet on the basis of your consent or a contractual relationship, you have the right to receive that data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service if you wish.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on 57bet's legitimate interest — for example, direct marketing or certain analytical activities. Where you object to marketing processing, 57bet will cease that processing immediately upon receiving your request.
Right to Human Review of Automated Decisions
Where a significant decision affecting your account (such as an account restriction or a fraud flag) has been made solely by an automated system, you have the right to request that a human member of the 57bet compliance team reviews and reconsiders that decision.
8. Policy Updates & Contact
8.1 Changes to This Privacy Policy
57bet reviews and updates this Privacy Policy periodically to reflect changes in platform operations, applicable law, or best-practice standards in data protection. When material changes are made — for example, when a new category of data is collected or a new third-party processor is engaged — registered players will be notified via email and by a prominent notice on the platform at least 14 days before the changes take effect.
The effective date at the top of this policy will be updated each time a revision is published. Your continued use of the 57bet platform after the effective date of any revision constitutes your acknowledgement of the updated policy. If you do not agree with the revised policy, you have the right to close your account and request deletion of your data subject to the retention obligations described in Section 6.
8.2 Children and Minors
57bet is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. If 57bet becomes aware that a minor has registered an account or provided personal data, that account will be immediately closed, all associated personal data will be securely deleted, and any funds deposited will be returned to the original payment method. If you believe that a minor may be using the 57bet platform, please notify the support team immediately.
8.3 Cross-Border Data Transfers
57bet's primary data processing activities are conducted within the region to serve its Bangladeshi player base. Where data is transferred to or processed by service providers located outside Bangladesh — for example, cloud infrastructure providers or international game studios — 57bet ensures that appropriate contractual safeguards are in place to maintain the same standard of data protection applicable under this policy.
8.4 Contacting the 57bet Privacy Team
For any questions, concerns, or requests related to this Privacy Policy or to the personal data 57bet holds about you, please use one of the following contact channels:
- Email: [email protected] — please include "Privacy Request" in the subject line of your message.
- Live Chat: Available 24/7 directly on the 57bet platform — select "Privacy & Data" from the support topic menu.
- Response Time: 57bet aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days of receipt.
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